You can track your order through the website - https://17track.net or through http://global.cainiao.com
2. Why did nothing update after the order status changed to Arrival at Destination?
Generally, it is because the status and information have not yet been updated by the destination country. We suggest that the recipient(s) consult their local post office for more information.
3.Why does it show that my package is Held by Customs / Held by Destination?
At certain stages in the customs clearance process, your package might be held by customs. If this occurs, the recipient(s) should contact customs to resolve the issue. If your package cannot pass through customs clearance, the recipient should acquire official documents from the customs department.
4.Are there any other expressions of Waiting for Picking-up?
When your package is waiting for pick-up, the recipient(s) should contact their local post office and then pick up the package. Depending on your pick-up/delivery arrangement, you may receive any one (or a slight variation) of the following messages:
A delivery attempt was made
Attempted to contact by telephone to arrange for delivery
Attempted to contact by telephone to arrange for delivery to the address
Waiting for withdrawal
First notification to recipient
A reminder has been sent to the recipient
.5.Why does the tracking status show delivered when I have not received the package?
The tracking status shows delivered. Please visit your shipping provider's website, enter your tracking information and contact their customer service team for additional information. It is also recommended that you check with your family members or neighbors to see if they signed for the package in your name. If you still have not received the package, please contact the shipping company and request official documents for your missing package.
If you are eligible for refund or return, then you can send us supporting information such as receipt or proof of purchase, order number and valid reason that make you eligible for refund as per sets of return and refund policies.
You can leave message to us with site chat box or Email at email@example.com . And We will revert you back with right resolution shortly as possible under 24 hours.
Send us the order number or proof of purchase/order and reason of cancellation , so we can check it and cancel your order as per request.
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.
To ensure the safety of your payment, all orders on The BikiniStore will be verified. If you paid for your order by credit card/debit card/paypal, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically cancelled.
It may take up to 24 hours or even more to prepare your order and fulfill it as per number of order requests by customers. So, Please be patient, and worry less.
For any queries, you can leave a message in chat window anytime. to get answered by our team.
When you place the order from our online store, you will get notification regarding ordered product details and tracking code through email or phone number as per the information provided during checkout by you.
So, you will be able to track your order anytime as per your convenience.
We start processing orders immediately as soon as they placed. Any requests to change or cancel an order require to contact us on immediate basis. Request us immediately before shipping of order and we will start processing your change/ cancel order as per your order status.
You can contact us via email - firstname.lastname@example.org or site chat with all the relevant details like complete order details and reason of change/cancelling of order.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
No, you don't have to pay any shipping charges. We will ship your package with ePacket, one of the best shipping system in the world.
And ePacket deliveries go through traditional customs clearances which may require customers to pay any applicable duties and taxes on arrival but it has not been reported yet, so you can have peace of mind during making orders.
We have collaborated with market leaders to join hands in shipping and distribution network around the world. And we use global courier service called ePacket, which is one of the fastest e-commerce delivery services yet available in the industry.
And you will get the variety of benefits as our valuable buyer, including -
a) A door to door delivery
The ePacket delivery option provides an option to end to end tracking, without paying any additional costs. And it can be easily tracked on official websites such as EMS and USPS. or can be tracked on global tracking system such as 17track .
There are growing list of countries that we ship via ePacket are -
Vietnam (currently in a trial run)
* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.
*** United States: Packages can be shipped to all states, territories and military addresses within the United States.
And we also ship to other countries, as customs, duties, and/or taxes vary as per location. You can refer to our FAQ section to know your Average ePacket Shipping times.
Another benefit customers will be getting from our side is a sense of security, so you can assure upon us to get your undelivered or defective item returned after specific time slot ( number of days depend on location), without any additional expense, as per set of return and refund policies.
You can write us through email - email@example.com or leave your concern in the chat box .
Yes of course. We have collaborated with one of the biggest online global payment provider called PayPal.
And we use one of the best checkout system called PayPal Express checkout, so you won't need to worry about safety because you will be taken to safe, secured, reliable and encrypted PayPal payment system only.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems (according to the set of returns guarantees). You will then be able to request a full refund and return the item, or keep the item and agree with a partial refund.
We submit any refund that you make to your bank immediately. You will receive the funds from a refund in your account approximately 5–10 business days after the refund is submitted.